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CANCELLATION AND REFUND POLICY 2018-12-07T10:38:30+11:00

CANCELLATION PRIOR TO YOUR SCHEDULED COURSE COMMENCEMENT DATE

  • In cases where we receive written notification of cancellation at least 28 days prior to the course commencement date that you originally accepted, a refund of 80% of the total tuition fees and 100% of the materials fees you have paid will be made available. If you request and receive a deferral to your commencement date this does not extend the refund claim period in any way.
  • In cases where we receive written notification of cancellation less than 28 days but more than one day before the course commencement date you originally accepted a refund of 50% of the total tuition fees and 50% of the materials fees paid by you will be made available. If you request and receive a deferral to your commencement date(s) this does not extend the refund claim period in any way.
  • A full refund of all pre-paid tuition and materials fees is payable if your student visa application is refused by the Department of Home affairs. The Enrolment Fee is non-refundable.

WITHDRAWAL ON OR AFTER YOUR SCHEDULED COURSE COMMENCEMENT DATE

  • There will be no refund of any enrolment, tuition or materials fees once your scheduled course commencement date has passed.
  • All fees that become due prior to submitting your written withdrawal must be paid in full.

CANCELLATION DUE TO UNMET ENTRY REQUIREMENTS

  • In cases where you are unable to commence your course due to being unable to obtain a letter of release from the provider of your principal course of study all tuition fees will be refunded less the Enrolment Fee.
  • In all other cases our standard refund policy will apply.

MISCELLANEOUS

  • The Enrolment Fee is non-refundable.
  • Overseas Student Health Cover and material fees become non-refundable upon transfer to our provider.
  • Requests for refunds must be made in writing using the Refund Request Form available on our website, and should include any evidence in support of your application.
  • Refunds will be assessed within 21 days of receiving your written request.
  • If your refund request is approved any refunded amount will be made to the person or company that made the original payment.
  • You will be notified of certain material changes that may occur during your enrolment with us, including any changes to your course or college ownership.
  • Other fees and charges for miscellaneous services you may request during your enrolment may be found on our website. These fees and charges may change in the future without further notice.
  • Students are advised that any school aged dependents accompanying them will be required to pay full fees if they are enrolled in either a government or non-government school.
  • In the unlikely event that Pacific Training Group is unable to deliver your courses listed in this offer, you will be offered a refund of the unused pre-paid tuition fees which you have paid to date in accordance with the Education Services for Overseas Students Legislation Amendment (Tuition Protection Service and Other Measures) Act 2012.