SIT50116 Diploma of Travel and Tourism Management
Aiming for a departmental or small business manager role? Develop a broad range of tourism and travel skills combined with managerial skills and a sound knowledge of industry operations.
Possible MANAGER positions include inbound groups manager, inbound sales manager, incentives manager, tour operations manager, marketing manager, product development manager, reservations manager, travel agency manager, sales manager.
1.5 academic years (6 terms of 10 weeks plus term breaks) including SIT30216 Certificate III in Travel
All courses are delivered in full-time mode including 15 hours of classroom-based training and 5 hours of online learning each week.
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Candidates must be aged 18 years or over with evidence of at least 11 years of formal schooling and an upper intermediate level of English (IELTS 5.5 or equivalent).
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Upgrade your qualification to SIT60116 Advanced Diploma of Travel and Tourism Management in just six months. Alternatively, you’ll be eligible for entry and one year’s credit towards the following degrees at Southern Cross University.
- Bachelor of Business in Convention and Event Management (3007130)
- Bachelor of Business in Hotel Management (3004145)
- Bachelor of Business in Tourism and Hospitality Management (3007314)
Units of competency
SITXCCS006 Provide service to customers
SITTTSL010 Use a computerised reservation or operations system
SITTTSL012 Construct normal international airfares
SITTTSl013 Construct promotional international airfares
SITTTSL002 Access and interpret product information
SITTTSL004 Provide advice on Australian destinations
SITTTSL003 Provide advice on international destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITTTSL009 Process travel-related documentation
SITTIND001 Source and use information on the tourism and travel industry
SITXWHS003 Implement and monitor work health and safety practices
SITXCOM005 Manage conflict
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXHRM003 Lead and manage people
BSBDIV501 Manage diversity in the workplace
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets